Bus 470 Week 3 Stakeholder Analysis
Training people who work in a call center, which is the center of information and communication transfer in an organization, can have many benefits for all involved. Stakeholders can be a group of people inside or outside the organization who would benefit from increased staff training if observed issues are addressed in a timely manner. Stakeholder attitudes towards problem solving are positive, as evidenced by a large number of internal and external parties. Call center-based training is key to building information awareness that builds an organization’s reputation for the benefit of all relevant stakeholders. Stakeholders involved include call center managers, employees, suppliers, buyers, community, trainers, organizational leaders, and human resources. Each of these stakeholders plays a different role in call center operations and will ultimately benefit from improved training of qualified personnel.
Most of these stakeholders are aware of the issues or challenges involved
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