Managing Diversity In Organizations

28. When dealing with angry people, it is best to stay calm and be empathic, using thoughtful, reflective statements. Other tips are to never use rebuttal, derogatory, or negative statements that may further anger the person or situation.
Consider and briefly share a conflict you observed or encountered; what was your approach in handling the situation? Did you feel mad, uneasy, fearful, engaged, sympathetic, etc.? Were you able to diffuse the situation? Do you feel the outcome was satisfactory? With the new knowledge, do you feel if given the opportunity that you would do or say anything differently? 200 words

One of my colleagues during my time at the university wasn’t interested in putting into the effort required. The project was having problems due to this. After I noticed that they were consistently slowing down and not working as hard, I decided to have an exclusive discussion with them, separated from the group in order to avoid making them be an embarrassment ( Goddard, 2017). I gently explained to the team that their poor productivity was negatively impacting the group overall. It was as if this colleague was struggling with some kind of personal issue. After a short discussion and explanation I realized that he was aware of my perspective and I could see the problem. Surprised, I thanked him for paying attention to his plight and then letting him share about it. It was a sign of trust that was established during the brief conversation. Because we had reached an arrangement, I was not worried about him failing to fulfill his obligations. Cont…