The Chief Financial Officer (CFO) of the ABC Hospital, a 400-bed inner city hospital has hired you as the
new Supervisor of the Out-Patient Registration Department replacing the Supervisor who retired after
15 years. The CFO gave you a copy of a study conducted by an outside consulting company that found 1.
The registrars are taking an average of 25 minutes to register a patient when the industry standard is 15
minutes per face-to-face registration 2. The registrars are experienced and competent and 3. The
registrars have low morale. The CFO has not given you any other information on the Department. You
have not been formally introduced to the staff and you have learned that there was no formal notice sent
around advising of your position as Supervisor. Your previous experience as the Supervisor of an out-
patient registration department was in a small 200 bed community hospital. The CFO has asked you to
increase the productivity of the registrars with the goal of achieving the industry standard for registering
a patient. IN A TWO PAGE TYPED DOUBLE SPACED WRITTEN REPORT COMPLETE THIS
ASSIGNMENT: 1. IDENTIFY THE KEY PROBLEMS/ISSUES. 2. WHAT STEPS DO YOU NEED TO TAKE TO
ACCOMPLISH THIS GOAL. 3. WHAT LEADERSHIP STYLE WILL YOU USE AND WHY? 4. WHAT
MOTIVATION STRATEGIES WILL YOU USE AND WHY?
Leadership and Motivation
The major issues that the hospital is confronted with are an unprofessional work environment as well as low motivation and inadequate management. The hospital did not notify the staff about the appointment of a new supervisor. Furthermore, there was not a formal introduction of the team or other colleagues within the organization. Additionally, there was no further information given about my department or my responsibilities, which suggests poor management. According to Akpoviroro and co. (2018) the introduction of a team member is crucial since it allows new employees to become familiar with their workplace as well as existing employees and their coworkers. This is crucial for the hospital because it cares for numerous patients.
In addition, the failure to welcome any new member of the team indicates that the management doesn’t consider the needs of. Also, it doesn’t generate enthusiasm, which can lead to low morale (Buchbinder and al. 2019). All of this leads to the team, however competent, in a position to not meet the standards of industry. There are several steps that will be crucial to achieve the goal of industrialization. To start, I’ll transform the workplace culture by enhancing communications within our department, and creating a plan to build an effective team. This is done by creating transparent communication channels, which includes prioritizing face-to face communication, ensuring the correct person receives information and in a timely manner, as well as ensuring that information flows through both directions, adhering to the facts and developing collaborative skills (Buchbinder and others. 2019). For instance, I’ll hold a meeting in which I will introduce myself , and let everyone introduce themselves.
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