Did these incidents impact the firms corporate identity or corporate image, or both, as described in the chapter? 2. Did United Airlines engage in effective crisis management, and why or why
case studies case study Discussion.Read the United AirlinesNavigating a Social Media Storm (attached – page 20). Then, answerthe following:1. Did these incidents impact the firms corporate identity or corporate image, or both, asdescribed in the chapter?2. Did United Airlines engage in effective crisis management, and why or why not?3. If you were the public relations manager at United Airlines, what steps would you haverecommended the […]