Case study

Instructions please answer the following questions.  Use the course literature to answer the questions as needed.  Be sure to provide the appropriate citations.
 It is important that if you are going to miss an assignment to let the professor know.  Please review the late policy section and describe your understanding of the policy below.’Describe a situation in which communication skills were critical to you achieving a successful outcome.  What techniques or approach did you take, and why?  Please be specific.How does language shape our experiences?List and explain the use of six strategies for improving verbal communication.Watch the following video with no volume.  Describe what you see without volume.  You may need to watch it several times.  Be specific and complete.Now watch it with volume – how does your assessment of what you hear compare with your no volume assessment?  What did you learn.
           https://www.youtube.com/watch?v=9-M5xg2Uyxw

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